Cancellations & refunds

An unpaid reservation may expire automatically when its lock ends. If the vendor declines or cannot supply the exact item, the reservation closes and the customer should not pay.

Because the vendor is the seller of record and receives payment directly, that vendor handles cancellation, refund and warranty requests under its disclosed policy and applicable UAE requirements. Get Gold can preserve the reservation evidence and help route a dispute.

• Contact the vendor and Get Gold promptly with the reservation number.
• Keep the invoice, packaging, certificate and photographs of the issue.
• Do not alter or resize the item before the vendor has assessed the concern.

Made-to-order, engraved or altered jewellery may have different cancellation conditions. Gold price movement by itself does not change the price of a completed sale or create a guaranteed resale value.

The vendor should confirm the approved refund amount, method and expected timing. Get Gold does not hold customer money in the current model and cannot issue a refund from funds it did not receive.