Terms of use

Get Gold provides a marketplace for discovering products, comparing disclosed pricing and reserving inventory from independent UAE vendors. The vendor named on a listing owns the inventory, issues the sale invoice and remains the seller of record.

Get Gold is not a jeweller, investment adviser, appraiser or courier. Direct-to-store payments do not pass through Get Gold. If integrated online checkout is introduced, the checkout will identify the regulated payment provider and applicable settlement terms before any money is collected.

Displayed totals are estimates linked to the latest usable 24K reference price. At reservation, the server recalculates every component and stores the exact market snapshot used.

Product photography, hallmark details, certificates, availability and non-gold charges are supplied by the vendor and reviewed before publication. Customers should inspect the final invoice and product documents before completing payment.

• A reservation is a temporary stock and price hold, not a completed sale.
• Every new order requires a fresh, single-use Didit identity check. UAE residents provide an Emirates ID front and back; visitors provide a passport and boarding pass. Both routes include liveness and face matching in Didit’s hosted service.
• Customers must submit their own current, authentic documents and consent to Didit’s identity and biometric processing notices. Get Gold receives the result rather than the document or face images.
• The reservation screen shows its expiry and vendor-confirmation status.
• The vendor may decline if the exact item cannot be supplied; no payment should be made for a declined or expired reservation.
• Attempting to manipulate identity checks, prices, stock, accounts or reviews is prohibited.

Customers may pay the vendor directly. Online marketplace payment is optional and unavailable until a contracted regulated provider, secure checkout, verified payment notifications, refunds and settlement are shown as active. A preference shown as ‘coming soon’ does not authorize Get Gold to collect funds.

The vendor remains responsible for invoicing, product fulfilment, refunds and warranties. Delivery companies remain responsible for services they accept and receive customer data only for assigned fulfilment.

The standard customer service fee is 1% of the merchandise subtotal and does not apply to delivery. Each new customer receives 50% off that fee on the first three qualifying orders, making the effective fee 0.5%. The exact percentage, discount and AED amount are shown before an order is placed and stored with the order.

A cancelled, rejected or expired unpaid order releases its introductory discount position. A paid order keeps its position even if it is later refunded. Get Gold does not charge vendors a making-charge commission during Phase 1.

A Get Gold Request lets a customer invite offers from verified vendors. Submitting a request or accepting an offer does not by itself reserve inventory, lock a price or complete a sale.

A store-visit request is an appointment lead only. Stock and gold prices may change until the customer completes the order flow and receives a server-confirmed reservation.

You are responsible for keeping account credentials secure and providing accurate information. Verified-purchase reviews must reflect a genuine completed transaction and must not contain abuse, spam or personal information.

Gold prices and inventory can change quickly. Get Gold may pause reservations, remove a listing or suspend an account when data is stale, verification expires or marketplace safety requires it.